Effective Date: May 8, 2015
This Agreement is entered into between TowRuner Inc., located at 2251 Barry Avenue, Los Angeles, CA 90064 ("TowRuner"), and you, an independent service provider ("ISP"). The parties agree to the following terms:
TowRuner will dispatch ISPs to assist customers in need of vehicle-related services ("Services"). Upon receiving a dispatch call, ISP will provide an estimated time of arrival ("ETA") and make all reasonable efforts to meet it. If ETA changes, ISP must notify TowRuner promptly. Communication may occur via direct, automated, or AI-assisted calls. ISP agrees to be available during declared hours of operation and notify TowRuner of any changes.
ISP is fully responsible for safe, lawful, and professional service delivery. ISP determines the tools and approach and assumes liability for injuries or damage caused during service.
ISP will be paid based on a rate schedule provided by TowRuner. Direct payments from customers are prohibited unless approved. For additional or non-standard services, ISP must call TowRuner at (800) 979-3162 for authorization. Unapproved services may not be reimbursed.
TowRuner pays ISPs within two business days of service confirmation. TowRuner may deduct owed amounts or withhold payments for unauthorized services.
ISP must report drop-off locations. Compensation is based on TowRuner-calculated mileage. Disputes will be handled in good faith.
If a customer reports damage caused by ISP, TowRuner may withhold payment until resolved. Valid complaints may result in reimbursement deductions from ISP’s payment.
This is a non-exclusive agreement. TowRuner and ISP may work with other parties. No service guarantees are made.
ISP will indemnify TowRuner against claims arising from their services, including damages or injuries caused during service. This survives termination of the agreement.
ISP must maintain adequate insurance including workers’ comp, general liability, garage keeper’s liability, and any required by law. TowRuner must be named an additional insured. Evidence of coverage may be requested.
ISP is responsible for running background checks on all personnel and ensuring they are suitable to serve customers. Records must be maintained and provided upon request.
This agreement may be terminated by either party at any time with written notice.
Each party agrees to protect the other’s confidential information, including customer data, pricing, and operational details. Disclosure is permitted only under legal obligation.
TowRuner is not liable for indirect damages. Total liability is limited to the amount paid to ISP in the prior three months.
ISP operates independently and is not an employee of TowRuner. ISP is responsible for all taxes and liabilities.
This document represents the complete agreement between TowRuner and ISP and overrides any previous agreements.
TowRuner may update this agreement and will provide notice. Continued service constitutes acceptance of the updated terms.
This agreement is governed by the laws of the State of California.
Disputes will first be attempted to be resolved amicably. If unresolved, binding arbitration in Los Angeles, CA under the American Arbitration Association rules will be used.